Customer Reviews Management

OnTarget Direct Marketing Specializes in Local Small Business Marketing

Positive Reviews Are Critical For Your Success!

Fact is, top rated companies are at the top of customer searches and ALWAYS get more new business.

Todays busy customers turn to reviews to decide if they will contact a company or simply look elsewhere. Additionally, search engines and business directories like Google, Bing, Yelp, Angi's List, HomeAdvisor now prioritize their displayed search results based upon a businesses customer rating.

Setting up simple systems to effectively request reviews, and managing your customer reviews should be at the top of your small business marketing efforts.

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Customer Review Facts

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Why Online Reviews are Critical

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Step 1: Ask For a Review The Right Way

Knowing when and how to ask for a positive review can significantly increase your response.

At Point of Sale
If your business checks-out customers in person, asking them to please support your business by leaving a review can be done while their positive experience is top of mind. Countertop displays or handouts with Tap-To-Scan or QR codes work great.

By SMS Text
A short SMS message (with the customers permission) containing a review link following their service is the BEST way to ask.

By Email
Emailing a review request is also effective with the right approach. Asking how likely they would be to refer a friend can trigger a review request if they are very satisfied.

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Step 2: Monitor Your Reviews

Responding to your customer reviews can multiply your success.

Say "Thank You" For Positive Reviews
Showing signs of customer appreciation will be seen by potential customers. It also shows existing customers you appreciate them taking the time to leave a positive review.

Responding To The Occasional Negative Review
Let's face it, no body is perfect. Customers who see a business strive to insure total customer satisfaction will negate any negative review.

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Step 3: Cross Promote Your Positive Reviews and Rating

Positive customer reviews make for GREAT social media posts and blog articles.

It is easy to combine a satisfied customer review with photos. For example, a flooring install contractor may "feature" the customers positive review with before and after photos on their web site.

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Customer Review Management FAQ's

Why should I use OnTarget Direct Marketing to create my website?
Maybe you created your own website and the design didn't turn out quite how you anticipated, or you have an outdated website that needs to be updated but you don't want to spend a lot. For us, quality and good service do not have to be expensive. We are committed to helping small businesses and have long standing success and many happy clients.

Will you really design my demo site for free?
Yes. Each project starts with a free design demo to show you what we're capable. This ensures you are 100% happy with our work before you pay us a dime. Once you approve your design and submit payment, we'll work with you to make any changes and complete your site.

What's included in the monthly service fee?
The monthly service fee includes hosting, SSL certificate, ongoing maintenance and support for our clients to ensure that their websites remain up-to-date and functioning properly. This can include things like updating content, fixing any bugs or issues that arise, and making sure that the website is compatible with the latest web standards and technologies.

What platform will my new site be built on?
We build our sites on a proprietary website building platform that only digital agencies have access to and is specifically designed for building small business websites. We use Rackspace and AWS to provide reliable, rock-solid hosting and all of our sites include an SSL Certificate and are loaded on a 256-bit encrypted https: connection for added security.

Will my new website look good on smartphones?
Yes. All of the websites we design are built to be responsive, meaning that they will automatically adjust to fit the screen size of any device. This ensures that your website will look great and be easy to use on desktop computers, laptops, tablets, and smartphones.

Do you offer SEO optimization as part of your services?
Yes, we offer SEO optimization as part of our website design and development services. This includes optimizing the content and structure of your website to improve its visibility and ranking in search engine results pages.

Can I use my domain from my previous site?
Yes. It is generally possible to use a domain from your previous site for your new website as long as you still own it. Depending on your hosting provider, there may be a process or fee for transferring your domain to a new website. Our team will be happy to assist you.

Do you work with businesses outside of California?
Yes, while our firm is located in Southern California, we happily work with select clients all over the United States. Any communication can be done via phone, email or even a virtual meeting if necessary.

Questions? Contact Us!